First and foremost, I want to thank the wonderful, accommodating staff at Laurel Hill Automotive. Jody is the absolute best! Not only did she fit me into their schedule quickly, she worked with me on keeping my bill under $1,000, even after they kept finding more and more wrong with my car (this car has had several issues, so I wasn't surprised when she called to update me). She was friendly, and even hugged me when I showed up to get it after it was fixed! She's amazing, and a huge reason for why I am now a loyal customer. It's a little unnerving to move all the way across the country and have to find a new mechanic, but I will be taking all our vehicles here from now on. The staff did a great job, my car was noticibly better and finished by the end of the day! I also was given two copies of my receipt so that I have records of the repairs when I go to sell the vehicle, which is a huge help. I've only had it for a day, so will post an update of this review to support the longevity and reliability of the repairs.
Some people want your money. But they want your business. We're very helpful and honest
Fantastic customer service with a high level of professionalism exhibited at every touch point. I wish all business transactions could be like this.
Mark, the owner, is a great guy! I was frustrated at first because after being told I'd get a call back once the mechanic was there to explain why I needed so much done, they never called me with updates on my car. After talking on FB messenger with his son he called immediately. Turns out they had my number wrong. They also updated their phone systems to digital on Monday which should prevent that in the future. What I was told over the phone on the initial call seemed like I needed more work done than I thought. Mark said I could come by and he would show me. I did, and he showed me. It was all legit. I have a decent knowledge about cars, which is why I questioned it in the first place. They know what they're doing, and definitely are not trying to charge for work that does not need to be done. Very knowledgeable knowledgeable and nice staff all around! However, the mechanics are in their natural environment, don't judge what you see, and don't feed them! Again, great place, don't think I need to go anywhere else.
I really like Laurel Hill and Auto. I actually live about 30 minutes away and go there. I heard that they work on old cars and mine is 2002 and I want to try hold on to it as long as I can. I have had them work on my car for a few things. I have found them to be very honest. Very reasonable. I think the staff is very personable and Mark the owner takes time to explain the situation and what he feels is the best for the time for the vehicle. I have had a quote elsewhere and then went to him and he gave me different choices and all being more reasonable. I will continue traveling the half hour to see Mark and his staff at Laurel Hill. He even told me all about a rebate and made me money I wasn't even aware getting. Another time he told me about a recall that again until I looked into wasn't aware. Really like them very much and their service is quick and very reliable. Thank you!!!! p.s. to the person that rated it low and said he charged double....sorry but I don't understand how that could have or did happen. One time just for a difference of $20 that it would cost me more then originally quoted they called me to tell me so there would be so surprises. I think something is not right on your explanation of things because in all the years I have ever gone to fix car would they ever charge you double and not let you know. I definitely would not think Mark would do that at Laurel Hill.
Laurel Hill Automotive And Tire is a US Car Repair based in Norwich, Connecticut. Laurel Hill Automotive And Tire is located at 315 Laurel Hill Ave, Norwich, CT 06360, USA.
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