Second visit - They were listed as "local servicer" for Tire Rack. Had summer tires delivered for change over... 1.) Winter tires had to be taken out of trash. 2.) Winter tire bead was torn in the same place on all 4 tires. 3.) Manager excused torn bead as "difficult to take off. 4.) New tire valve stem mark was nowhere near valve stems. 5.) Tire Rack has pulled them as authorized servicer.
If I'm not going to the Valvoline Center on Poquonnock Rd in Groton, I go here. I go here for things bigger than an oil change like brakes and tires. The guys are nice, the work has been quality for me for years now, and I have had no issues. Two vehicles I service there and things have been fine. 4 stars because I feel sometimes they are understaffed. Don't let that be a true knock on them. I very much so recommend this Goodyear Auto Service Center for your Auto Service needs.
He said all the bays are busy and he didn't have anyone to do it now...
Third and final visit - Summer / Winter tire change over. (ONLY - Wife took car in.)
1.) Complained to my wife that "run flat" tires are hard to change and their tech is new, not sure if he can do the job. 2.) Winter tires are "old" and the rubber is "hard", tread might not be enough to use... (Used one season - Bliz-ex Bridgestone.) 3.) Tires were not rotated from last dismount (they were clearly marked) fronts were on one side rears on the other 4.) Summer tires had to be taken out of the trash! Yes again!!! 5.) Service said her Mini needs a four wheel thrust alignment, (can't be done) steering box bushings, front control arms and pinion gear box (both sides needed replacement...) and the kicker was... "the rear shocks are leaking fluid"! She called me in tears! When I went down there, the manager started arguing with me and I told him to prove his findings by putting the car on the lift and let me see.
It was fast and easy to receive a free kit. I do appreciate there service amd seemed like they did well for that day when i went at the end of it.
Not helpful, dismissive of a problem they probably caused but wouldn't investigate to get to the bottom of the problem.
Lost my business! I have been a Goodyear customer for years (elsewhere). First visit here, tire rotation and oil change... they would not use the oil I wanted and tires were rotated in a crisscross after specifying front to back only!
BTW: Mini Cooper shock are filled with hydrogen gas not fluid and this car had 65K miles at the time! DON"T GO THERE!!!
Rob the manager is always accommodating I've been going there for years oil changes buying tires never had a problem
Goodyear Auto Service Center is a US Car Repair based in Norwich, Connecticut. Goodyear Auto Service Center is located at 19 Town St Suite 31, Norwich, CT 06360, USA.
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