I needed to bring my new 2017 F250 in for its first service and oil change, I called around and even stopped at a few places and nobody would fit me in they all said I needed to make an appointment and it was about a week's wait. I called Girard Ford and ask them if I could get an oil change today and he said let's make you an appointment they got me in within a couple of hours. When I got there they were very nice and very friendly they answered all my questions and serviced my truck within the time frame they had said. I will definitely be going back to Girard Ford for all my service needs.
Got service here on my F250 Diesel. Excellence all around. I felt treated great at every point, the technician came out and talked with me with the adviser. 100% satisfied. Great people, great vibe.
I was looking for a very specific truck and while other dealerships dismissed me because they didn't have what I was looking for, Girard Ford, specifically Richard, helped me and completely did the right thing. I've been looking for the past three weeks, looking really hard, and have dealt with many BAD dealerships. As its the end of the year, 2017s are hard to come by, especially trucks with supercabs and an 8' bed. While I didn't end up getting the truck from them, they followed through with me and made sure I got what I needed. Honest salespeople who are informed! I will not only look for them but will definitely refer anyone who is looking for people that will help you find what you're looking for. Can't thank them enough for being treated like a valued customer.
Luis Valcarcel is the to go guy! Cant believe how smooth and easy the process was. Luis answered all my questions, explained everything 100% definitely going to see Luis for my next car and if i was you and searching for a vehicle i would definitely go see him. Thank you Luis LOVE my new car!!!!!!!!!!!!!!!!
Overall I had a positive experience with the staff at Girard Ford however I feel as if the lack of attention to detail resulting in the issues I faced out weighed the positives. The service department was very prompt in servicing my Ford F-150 and the service rep that assisted me, Raricca, was very informative. I would recommend her to even the least vehicle savvy person and I will ask for her by name if I return again. The same day I took my truck in I looked into replacing my wives car with an SUV. The sales team was very courteous to include the salesman I dealt with, the finance manager, and the GM. However I feel as if the problem that I encountered may run deeper than the staff at this one branch. The vehicle I bought was supposedly safe for resale and warrantied as such. However upon arriving home the DAY we bought the car I noticed an odd noise from under the hood and found the coolant reservoir leaking from a large crack in the bottom. Something this obvious should have been noticed very early by a novice mechanic let alone an experienced one. Upon further investigation I learned the vehicle was sold to me with an open recall that could have resulted in a possible engine fire due to a loss of coolant. To me this is incredibly disturbing as the vehicle was to be for my wife and newborn baby. I feel that in selling this vehicle to me without disclosing this information myself and my family have been put in an unsafe condition. As a dealership that is owned by the Antonino Auto Group which spans several other dealerships in the area I would expect them to be thorough in there vehicle inspections in order to maintain a reputable reputation. I hope this review is helpful to the other buyers out there and if you do decide to purchase a vehicle from Girard Ford or any other dealership owned by the Antonino Auto Group ensure you do very thorough research on the vehicle you purchase.
Girard Ford is a US Car Dealer based in Norwich, Connecticut. Girard Ford is located at 450 W Thames St, Norwich, CT 06360, USA.
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