Went to look at cars at this place. Asked over and over if Toyota had any incentive programs and how much they were. Told time and again there were, but never given specifics (as long as we were there we weren't given any numbers of any kind until it was time they felt no sale would happen then the car jumped up nearly 5k, no programs, and finally absurd payments you could own a home for). Everything was fine until the salesman decided he couldn't get a down payment. Everything he did was geared toward his down payment, when he couldn't get a commitment to one he brushed us off with absurdities. Stay away there are better dealers than this one everywhere.
I can't say enough nice things about the staff! Thank you guys so much for always being so helpful & professional! I will always recommend Ray to help get you started!! A special thank you to him & Tommy for helping me get into my first reliable vehicle. They are the best!! Even the guys in the auto body shop rock. I've gotten 2 vehicles from them in the past few years & neither have had a single issue. I'm very happy I chose CT!
Cars needed jumps just to even take on a test drive. lol. then they asked more than the sticker price. It is worth a trip over the line into Mass or RI to get more selection and way better prices ... and you wont even have to wait for the jumper box. Best of luck.
I'd like to thank Joe Tatro and the entire staff in the Collision Center. Joe is professional and went above and beyond to repair my car recently. He took the time to explain the entire process. My car was repaired when he said it would be--not only that it was washed and cleaned! Looked brand new again! I highly recommend Charles Toyota. Shirley
Would never go back. Spent three hours talking with Ray and when I started asking about price, he said, "I don't do that. You talk to the finance guy when you go in the room." Finally got into the room and that guy thought we'd already made a deal. More waiting while they go find the sales manager. We agree on a price, shake on it, start filling out paperwork and he comes back into the room and says, "I'm sorry, I just can't do that price." We'd already agreed and started the paperwork! He apologized and said he'd be happy to sell me one model lower for the price we agreed to. I agreed to a nicer car at this price, why on Earth would I accept a lower model for the same price?? He asked if he could call me later to talk about another car and I told him he could (why not, never hurts to hear what they have to say), but he never called. Total waste of my time and absolutely no credibility, accountability or morals. If you want the stereotypical "shady car salesman," this is the place for you. Otherwise, stay away!
Charles Toyota is a US Car Dealer based in Norwich, Connecticut. Charles Toyota is located at 500 W Thames St, Norwich, CT 06360, USA.
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