Holiday weekend and since Backus is too cheap to pay for more staff to work, there's only ONE doctor. The predicted wait time was 45-60 minutes. Everyone has been waiting 4 plus hours. Backus, stop being so cheap. Put your staff first and pay for more people to work so they don't have to be so stressed and deal with inpatient customers. Company's that think only about money are gross.
Avoid avoid avoid. Nurse hung up on my friend, repeatedly, who has been in severe pain for ten days, she was told a prescription form was sent in, and it was not, doctor refused to re-send the form, and then THREATENED my friend, (said they would refuse her as a patient) and indirectly accused her of being a drug addict (insinuating that her only goal was to get her hands on an opiate). Rudest group of people I've encountered in the medical profession in quite some time. Hearing the doctor's voice on the phone, as someone who works in customer service, I was horrified that someone who is supposed to be in charge of HEALING people could have such a terrible manner.
worst experience EVER!! Would not recommend!
4 people in the waiting room when I arrived. 2 and a half hours later, I still haven't been seen by a doctor.
Backus Family Health Center is a US Hospital based in Norwich, Connecticut. Backus Family Health Center is located at 36 Town St, Norwich, CT 06360, USA.
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