I do wish when the clean the cars they would also make sure the windows were clean as well. I always,have to clean the windows right away. I am a plus member and do not like the,way the points accumulate. In that respect I feel I am being ripped off. The cost is high and I feel they should give more, that of course has nothing to do with the local branch. They are,all outstanding
I have always used Enterprise in Norwich.
Mike (Michael) was very patient and kind. I was running very late to work due to unexpectedly having to pick my car up at the dealership on a late notice. Michael not only helped moved my belongings from the rental to my car, but he was very helpful and provided me with exceptional customer service, even though I was very upset and impatient. Aside from my terrible experience with the car dealership, the great customer service helped things move along. Keep up the great work Michael!
I rent from them often and have always received fast friendly service. Cars are clean and always ready. Wouldn't rent from anyone else
I didn't end up being liable for anything but it was a really terrible experience and at least 2 hours of my time as wasted dealing with their claims. I'm not sure if they just don't like dealing with the paperwork and try to pass it off to other branches or they just trying to make their damage coverage seem like it is worth it. whatever the case, it is just clear they are professional liars. They lie right to your face. I even told them to their face that I know they are lying and they just kept cool and calm. Really slick. I would avoid renting from them in the future but if I had to I will video record everything.
I had a previous experience renting a car with enterprise where I picked up and returned the car to the same branch. It was a great experiences so I was really surprised by this.
When I delivered the car to Norwalk, they started claiming that there was a serious dent on the side and that it could cost up to $1000 to fix. They told me I was lucky that I got the damage coverage. I can say with absolute certainty that I did not cause that dent. I only drove the car down to my sisters house, left it in the driveway and then brought it straight to the Enterprise dealer. It really wasn't that big of a dent, and it must have been there when I picked it up from Norwich, but I was careless and didn't really scrutinize and didn't have any way to prove otherwise. After waiting for at least half and hour for the guy to write up the report on the dent that I supposedly caused, they decided they weren't done with me and scammed me further by asking me to do them a favor and drop the car off at a different enterprise center(I had booked online to send it to the center on Main Avenue in Norwalk and they asked me to send it to the one on Westport avenue in Norwalk) and that they would waive the drop fee saving me about $30 or so. I thought, why not save a little and decided to bring it there. However ,when I brought it there the man also started talking about the dent and that he had to write a report, and further wasted my time. He told me he didn't know anything about the discount and that only the originating branch can handle fees. By this point I was sick of these people and just left in complete anger and frustration.
I have always had excellent customer service no matter who you talked to or who you deal with they are all super nice, friendly, helpful and always look to get you the best deal.
Needed a car because the engine needed to be replaced on my Acadia. My experience with Enterprise staff was professional and efficient. They picked me up so I could get the rental. Good experience. Thanks!
I would recommend this office to anyone
Be sure to make recordings if you plan to rent a car from this place. I booked a car to be picked up from here and dropped in Norwalk. As is customary, before you take the car, there will be a walk around inspection. If you do decide to rent from them, make sure you video record and point out every single mark and dent. The lady from Norwich(How I wish I had gotten her name) was so casual and did it so quickly, and brushed it off saying that small marks are not a big deal. Then, before I am about to pay, she started insisting I take the enterprise damage coverage. I knew for a fact that I wasn't required to(I had literally rented a car 3 weeks earlier and was able to take it without any damage coverage), but she kept insisting and seemed like she wouldn't give me the car if I didn't, so I just agreed as I really needed a car to get closer to JFK since I had a flight the day after.
Enterprise Rent A Car is a US Car Rental based in Norwich, Connecticut. Enterprise Rent A Car is located at 623 W Main St, Norwich, CT 06360, USA.
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